Frequently Asked Questions 

1. Can I receive messages? 

If you apply online you will automatically receive email messages, but this can be changed later if you want by contacting your Administrator. You can receive pre-recorded voice messages by phone, or email if available. You can also log into the Safer-Beds website, and view your messages online.

2. If I Choose To Receive Phone Messaging When Will You Call Me? 

You can choose the best time of day for us to call, so for instance, if you are working during the daytime you can ask us to call you in the evening instead.

If there is no answer, our system will try to reach you later and will call your number three times before giving up.

It may also be possible for us to leave the message on your answering machine.

3. What Do I Do When I Get A Phone Message? 

Keep a pen and paper handy by your telephone in case you want to jot down a few notes.

If you need to repeat a message wait for the menu options at the end. As a Ringmaster member you can also view a copy of the messages sent to you on this web site.

4. If I Choose to receive Email Messages Are They Going To Be Treated As Spam? 

As with all email messaging, especially with web based accounts such as Hotmail or AOL, some service providers may initially treat an unfamiliar email as ‘spam’ and delay delivery. You may need to adjust your settings the first time to accept this. Your email provider should have instructions to show you how to do this.

5. What if I have information? 

The message should give you a crime reference number and a number to call if you have information. All urgent information and intelligence on any crimes, should be reported to the Police Control Centre using the Non Urgent Number 101 or Crime Stoppers on 0800 555 111.

If you receive messages by email and have a non urgent response you can email us.

6. Can I Update My Details? 

As a registered recipient of messages you can access and update certain details relating to yourself by clicking on the ‘My Profile’ link that will be visible on the top right hand side of the screen.

If you experience any problems with the Ringmaster messaging service, have any difficulties using the safer-beds site, please contact the Systems Administrator.

7. Will I get Loads of messages? 

You will only be sent messages relating to the scheme, or schemes that you join. A member who joins for general Ringmaster messages, will only be sent crimes, trends and events in their community. This will either be defined by the Parish boundary for rural areas, or the local estate or community within urban areas. If a member joins more than 1 scheme then they will receive more messages relating to the additional schemes. A member can request to be added or removed from schemes at any time.

8. Will my contact details be disclosed? 

As a registered member of a Ringmaster scheme, your details will be stored in the Ringmaster database. These details will not be made available to other scheme members or organisations without prior agreement. Only the Systems Administrator of the Ringmaster database, or the registered member, themselves can access or amend their details.

9. How is Bedfordshire Divided?

The Bedfordshire Police area is divided into 2 Divisions. 

County Division which covers Bedford Borough and Central Bedfordshire and Luton Division.

Under each Inspector are a number of Local Policing Teams (LPT.

10. What type of messages will I receive?

This will depend of what scheme/s you join.

All members are encouraged to receive messages relating to acquisitive crime in their local area. This includes burglaries of dwellings and outbuilding, distraction burglaries, vehicle crime, suspicious incidents and robberies. Other crime related messages will depend on the issues that the local area has. You may also receive newsletters and correspondence from your local policing team (SNT).

Crime reduction advice is included in all messages.

Members of other watch schemes will receive messages relating to the specific areas of interest, for example business crimes affecting commercial premises, or crimes targeting School Buildings.

Members are welcome to join more than one watch scheme, and can also receive messages for more than one geographic area. For example a member might wish to receive messages for the area where an elderly or vulnerable relative lives, so that they can be informed about issues that may effect them.

11. What makes up a message?

The first part of any Ringmaster message is an introduction.

For voice message recipients this allows you time to get a pen and paper ready, and also prevents answer phones from missing the start of the message.

The second part of the message will include details of the incident. If the message relates to a crime then the location, date and time will be given (this will not include the full address of the crime, but will normally name the street). You will also be told any relevant details, for example a burglary message will include the means of entry and any significant property taken. The message will also include any details of suspects or vehicles that may have been involve.